At KLPO TRENDS, we want our customers to shop with confidence. This page explains your rights regarding withdrawing from a contract and cancelling a purchase made through our online store.
This policy is provided to help customers understand the process for exercising their cancellation rights when purchasing products from KLPO TRENDS.
1. Your Right To Withdraw
If you are a consumer purchasing products from KLPO TRENDS, you may have the right to withdraw from your purchase agreement within the period provided by applicable consumer protection laws.
For eligible purchases, customers may request cancellation of their order and return products according to the conditions outlined in this policy and our Returns & Exchanges Policy.
Your statutory rights under applicable consumer protection laws are not affected by this policy.
2. Cancellation Period
Customers who wish to withdraw from a contract should contact KLPO TRENDS as soon as possible.
For eligible orders, cancellation requests may generally be made within 14 days after receiving the goods, in accordance with applicable UK consumer protection regulations.
After notifying us of your decision to withdraw, eligible items should be returned within the required timeframe provided by applicable regulations and our return instructions.
3. How To Exercise Your Right To Withdraw
To withdraw from a contract, please contact our customer support team.
Please provide:
Full name
Order number
Email address used when placing the order
Details of the product(s) you wish to cancel or return
Confirmation that you wish to withdraw from the contract
Our team will review your request and provide any necessary return instructions.
Please do not send products back before receiving confirmation from our customer support team.
4. Returning Products
If you choose to withdraw from a contract, products should be returned:
In unused and unworn condition
With original packaging where applicable
With tags attached where applicable
In a condition suitable for resale
Customers are responsible for taking reasonable care of products while they are in their possession.
Products that have been damaged, worn, washed, or altered may not qualify for a refund.
5. Refunds After Withdrawal
Once returned products have been received and inspected, approved refunds will be processed.
Refunds will normally include:
The cost of the returned products
The original standard delivery charge where required by applicable consumer laws
Refunds will be issued using the original payment method.
Please note:
Additional delivery upgrades or premium shipping costs may not be refundable.
Refund processing times may vary depending on your payment provider or financial institution.
6. Return Shipping Costs
Unless the product is defective, incorrect, or damaged upon arrival, customers are generally responsible for the cost of returning products after withdrawing from a contract.
If an item is faulty or incorrectly supplied, please contact us before returning the product so that we can assist with the appropriate solution.
7. Exceptions To Withdrawal Rights
Certain products may not qualify for withdrawal rights where permitted by applicable laws.
Examples may include:
Items that have been used or worn beyond necessary inspection
Products damaged after delivery due to customer handling
Items made according to specific customer requirements
Products that cannot be returned for hygiene reasons where applicable
If you have questions about whether your purchase qualifies, please contact our customer support team.
8. Faulty or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
Order number
Description of the issue
Photos showing the problem if applicable
Our team will review the situation and work with you to provide an appropriate resolution.
9. Relationship With Other Policies
This Withdraw from Contract policy should be read together with:
Returns & Exchanges Policy
Shipping Policy
Terms of Service
Privacy Policy
These policies are designed to provide clear information about your rights and our responsibilities as an online retailer.
10. Contact Us
If you have any questions about withdrawing from a contract or cancelling a purchase, please contact us.
