At KLPO TRENDS, customer satisfaction is one of our top priorities. We want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help with our returns and exchanges process.
We kindly ask customers to review the following policy carefully before submitting a return or exchange request.
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must meet the following requirements:
The item must be unused and unworn.
The item must be in its original condition.
The item must have original tags attached where applicable.
The item must be returned with original packaging.
Proof of purchase or order information must be provided.
Items returned without meeting these conditions may not be accepted.
Items Not Eligible For Return
For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including:
Items that have been worn, washed, damaged, or altered.
Items without original packaging or tags where required.
Final sale or clearance items where stated.
Gift cards or promotional items that are not eligible for return.
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
Our team will review your request and provide return instructions if your request meets the requirements of this policy.
Please do not send items back before receiving confirmation from our customer service team.
Step 3: Ship Your Return
Once approved, please carefully package your item and send it according to the return instructions provided.
Customers are responsible for ensuring returned items are packaged securely to prevent damage during transportation.
Return Shipping Costs
Unless an item is received damaged, defective, or incorrect, customers are generally responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving the wrong item or a confirmed product defect, KLPO TRENDS will review the situation and provide an appropriate solution.
Exchanges
We understand that customers may occasionally need a different size, color, or style.
Exchange requests are available depending on product availability.
To request an exchange:
Contact our support team within the return period.
Provide your order details and the item you would like to exchange.
Wait for confirmation from our team before returning the product.
If the requested replacement item is unavailable, we may offer an alternative solution, including a refund where applicable.
Refund Process
Once we receive and inspect your returned item, we will send a confirmation regarding the status of your refund.
If your return is approved:
Refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Customers will receive confirmation once the refund has been issued.
Please note that original shipping fees may not be refundable unless required by applicable consumer protection laws or the return is due to an error on our part.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Please provide:
Order number
Description of the issue
Photos showing the problem
Our team will review your request and work with you to provide an appropriate resolution.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing your order.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In this situation, you may request a return after receiving the item according to this policy.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.
